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Invalid email address

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mattabroad



Joined Date: 2011-10-05, 11:12
Posts: 6
Location: Melbourne

Post Post subject Invalid email address   Posted 29 Apr 12, 08:32    Reply with quote

Help Team,

EasySpeak is telling me I can't email others until I have set up a valid email address. When i try to do this, it tells me that there is a duplicate email address. How do i fix this? Thanks

Matt

mattabroad@yahoo.com


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kitb



Site Admin

Joined Date: 2007-07-17, 00:07
Posts: 540
Location: Basingstoke, UK

Post Post subject Re: Invalid email address   Posted 29 Apr 12, 12:23    Reply with quote

Hi Matt,

I have just checked and the system believes you have a valid email address.

It is not clear to me from your message - who is it that has the invalid email address?

If the system fails to send an email it flags the email as invalid. If the email is in fact OK the invalid flag can be reset using the 'force user to reset email' option in the users profile.

I hope this helps.

Kit.


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malcolmw



Site Admin

Joined Date: 2003-07-08, 19:35
Posts: 7731
Location: Newnham on Severn, Gloucestershire, UK

Post Post subject Re: Invalid email address   Posted 29 Apr 12, 13:04    Reply with quote

You have two user accounts Matt.

The second one, MP, has the e-mail address that I think you may want to use.

Kit or I can merge the two accounts if you confirm that's what you want

 

Malcolm


_________________
Kind regards

Malcolm
easy-Speak Developer
England

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mattabroad



Joined Date: 2011-10-05, 11:12
Posts: 6
Location: Melbourne

Post Post subject Re: Invalid email address   Posted 30 Apr 12, 12:52    Reply with quote

Hi

Yes - merge the accounts if that fixes the problem (heck - I'll hop on one leg for two minutes if it fixes it). At the moment i can't contact anyone - when i try to email it states "You must add an e-mail address in your profile before you can send e-mail." Thanks for your quick replies and helpfulness.

Matt


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kitb



Site Admin

Joined Date: 2007-07-17, 00:07
Posts: 540
Location: Basingstoke, UK

Post Post subject Re: Invalid email address   Posted 30 Apr 12, 18:13    Reply with quote

Hi,

The accounts are now merged. You need to log in with your mattabroad account.

Regards,

Kit.


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