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Member unable to log in

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FraserD



Contributor

Joined Date: 2007-02-23, 17:11
Posts: 152
Location: Kitchener-Waterloo

Post Post subject Member unable to log in   Posted 19 Mar 07, 20:26    Reply with quote

Hi Malcolm,

We have a member (Salima Bhoja, Username: Salima.Bhoja) who is unable to log in to the Easy-Speak website. I have tried unsuccessfully to log in to her account using the password that I created when importing the data. I had the system send her password from the log in screen. She has attempted unsuccessfully to log in using that password (I do not know if it has been changed). I am unsure how next to proceed. Any help/advice would be gratefully appreciated.

Thanks,
Fraser

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malcolmw



Site Admin

Joined Date: 2003-07-08, 19:35
Posts: 8041
Location: Newnham on Severn, Gloucestershire, UK

Post Post subject Re: Member unable to log in   Posted 19 Mar 07, 20:45    Reply with quote

I reset the password and sent an e-mail to her with the username and password.

I think she maybe got bitten by the anti-robot 'enter the numbers shown in this coloured pattern' test that comes up if you have more than five invalid attempts to log in.
I'm tempted to turn that off - but one the other hand I was just looking at a Toastmaster Club site in the USA with some very inappropriate postings in the discussion forums so, sadly, I think the security features are needed.

Just let me know of anyone else that gets stuck

Malcolm

_________________
Kind regards

Malcolm
easy-Speak Developer
England

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FraserD



Contributor

Joined Date: 2007-02-23, 17:11
Posts: 152
Location: Kitchener-Waterloo

Post Post subject Re: Member unable to log in   Posted 20 Mar 07, 22:04    Reply with quote

Salima is able to log in now. Thank you and case closed.

Cheers,
Fraser

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